When you try to log in from off campus, you get a page that starts, "This is cookie.htm from the docs subdirectory."
This message indicates that the security settings on your computer are too high. In order to access the Library's databases, you need to set your browser to accept cookies.
Turn on cookies in your Windows browser
Internet Explorer 11 on Windows 10
Internet Explorer (earlier versions)
Firefox (Note: Cookies are enabled by default in Firefox)
Turn on cookies in your iOS browser (iPad, iPad, iPhone)
Safari iOS 8 or later
Safari iOS 7 or earlier
Sometimes, even when cookies are turned on in the browser, a cookie cannot be written to the computer. Some operating systems and some internet service providers have filters and blocking software that could affect cookies. If you do not see a place to turn these off, consult the documentation for your operating system or contact your internet service provider for help.
Another possible issue is a strong firewall. To see if this is the problem:
Sometimes the Windows firewall is turned on and you are not aware of it. If you have another firewall installed, you can turn off the Windows one:
Windows 10 and 8
Note: If your PC is connected to a network, network policy settings might prevent you from completing these steps. For more info, contact your administrator.
It is recommended that you have a firewall running on your computer. Make sure that you turn your firewall back on as soon as you are able to access a database, or if this does not fix the problem.
Known "hidden" firewalls:
Comcast Xfinity modem/router. Contact Comcast for instructions to turn it off or change settings to allow cookies.
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